Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

If an item you ordered from addict.co.in does not meet your expectations do write to us and we will happily try to assist you.

We are dedicated at addict.co.in to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

The item may be damaged during transit.
Or that a wrong item is delivered to you by mistake.

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed.

We will express ship a replacement item at the earliest possible with no extra shipping cost to you, once we get the wrong item send by you.

If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.

If you do not want any alternate item then we will refund you in full with no deduction whatsoever. Or any other amicable resolution as mutually agreed with you.

We respect the customer’s ability to support “No Return No Exchange” policy. Kindly be informed that we shall not be liable to refund or exchange any set of books or individual book under any circumstances, neither do we provide any sort of guarantee for the same. Your statutory rights are not affected.

We do not provide any guarantee on tear / misprint,etc. will not be exchanged or taken back under any circumstances.

Always email us first if you have a problem on [email protected]

Always be sure to report your problem within 24 hours of receiving the item in question Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.

Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.

Always return your items as per instruction given on mail OR using registered airmail / courier as advised in our return authorization mail.

Please return within 7 working days of confirmation from our end, and with original packing & in original condition Please Ensure to include a copy of the invoice you received.

We will examine the set of books you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.

As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.

Please mark the items as defective returns and not for sale and declare a low nominal value.

In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by customer then she will be promptly refunded against the non-delivered goods or services along with their shipping charges.

All credits to be posted to a customer's credit card account takes about 5 to 8 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next credit card statement.

If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.